Safe, Respectful & Accountable.
We are committed to creating an environment where people are treated with dignity, concerns can be raised responsibly and safeguarding remains an important part of our work.
Every Concern Deserves to Be Heard.
A clear grievance mechanism helps us identify concerns, respond appropriately and strengthen organisational accountability.
A Culture of Safety & Respect
Safeguarding means taking responsible steps to promote safe, respectful and appropriate interactions across our organisational and programme environment.
Who Can Raise a Concern?
Concerns may relate to organisational conduct, programme activities, safeguarding or inappropriate behaviour.
Learners
Participants and learners connected with our programmes.
Parents & Guardians
Concerns relating to learners or programme activities.
Staff & Volunteers
People working with or supporting our organisation.
Community & Partners
People and organisations interacting with our work.
A Clear Path to Resolution.
Concerns should be handled through an appropriate, documented and responsible process.
Submit
Share the concern through the designated channel.
Acknowledge
The concern is received and recorded appropriately.
Review
Relevant information is reviewed responsibly.
Action
Appropriate action is considered based on the concern.
Closure
The matter is concluded through the applicable process.
Protecting People. Strengthening Trust.
Safeguarding is an important part of responsible programme delivery. We aim to promote safe, respectful and appropriate interactions across our organisational environment.
Need to Report Something?
If you have a concern relating to our organisation, programmes, conduct or safeguarding, please use the designated grievance channel.